Support Guide

Work through this page before contacting official support.

Read this page before you contact support. Most questions are already answered in the docs, and looking it up yourself is usually faster than waiting for a reply.

Suggested order

1. Find your issue type on this page and open the matching doc from the table below.
2. Search the docs. The search box in the top right jumps straight to the relevant section.
3. Check whether it is expected behavior. Copy trading results differing from the target wallet, or numbers not matching what you expected, is often normal — the FAQ explains why.
4. If it is still unresolved, contact official support with your wallet address, the copy trading rule involved, and roughly when the problem happened.

Find your issue

What you ran into	Start here
Copy trading won’t create, the button does nothing	Common Creation Issues
Unsure how much to invest or how sizing works	Position Sizing
Not sure whether to pick smart or instant copy	Copy Modes
A rule is running but you don’t know how to adjust it	Where to Manage Rules
Your returns don’t match the target wallet	Performance Review
The numbers in your profile are unclear	Profile
You don’t know how to pick a wallet	Evaluate and Exclude
Invites and points	Invites and Points
You want to understand the risks first	Risk Disclaimer

Contact official support

Telegram community

The main channel for product questions. Include your wallet address and when the issue occurred to get a faster answer.

Email support

[e-mail]. Best for issues that need a long description or that you’d rather not post publicly.

SeaBond is a third-party tool built on Hyperliquid. If your problem is with Hyperliquid itself — deposits, withdrawals, contract settlement, or account status — you need to contact Hyperliquid’s own channels. SeaBond cannot resolve those on your behalf.

Important security reminders

Never share your seed phrase, private key, or password with anyone, or enter it on any website. SeaBond staff will never DM you first and will never ask for this information for any reason. Assume that any “support agent” who contacts you first is a scammer.

• Anyone who DMs you first is fake. Official support only happens through the channels listed above.
• Check the domain carefully. Phishing sites use lookalike domains to get you to sign a malicious transaction. Confirm the address matches exactly before signing.
• Official channels never ask you to send funds. Any request to transfer money to “unfreeze your account,” “post collateral,” or “pay a fee to withdraw” is a scam.
• Don’t post private details in screenshots. A wallet address is fine to share publicly; a seed phrase, private key, or API key is not.

Official channels

Channel	Address
Website	https://seabond.ai
X (Twitter)	https://x.com/SeaBond_AI
Telegram community	https://t.me/SeaBond_Official
Support email	[e-mail]

Any account, group, or website claiming to be official SeaBond that is not in this table is not an official channel.